FAQ

MedTravel is a Colombian-American company based in Medellín, Colombia.

You can easily schedule an appointment through our website, social networks, and virtual agenda.

With MedTravel, anyone over 18 years of age can travel with a companion (who must also be over 18) and who does not have any medical restrictions for the trip.

Credit or debit card through the platform available on the website.

At MedTravel, we believe in integrated care. Therefore, we provide services in three areas:

• Medical Area: Manages your appointments, procedures, and ongoing advice from health professionals.
• Logistics Area: Coordinates all aspects of your trip, including flights, accommodation, food, transportation within the city, and extras such as tourism and unique experiences.
• Support Area: Ensures your care during recovery, focusing on home care and pain management.

Our commitment to patient safety is a priority, which is why we require all our allied clinics and hospitals to comply with all the requirements set forth by the Colombian Ministry of Health.

At MedTravel, we prioritize your safety. Before you travel, we arrange necessary medical insurance for potential complications related to medical services provided or any emergency that may arise.

We understand that various situations may arise that force you to reschedule your itinerary. However, extra costs may be incurred, determined in part by external agents, such as airlines, lodging, and the transportation operator.

Once you make the payment, we will begin scheduling the services you have contracted. Refunds are subject to review, and the percentage will depend on payments already made to third parties.

At MedTravel, we ensure that all our healthcare collaborators are registered in RETHUS, the platform designed by the Colombian Ministry of Health for the registration of all certified personnel. You can verify any ally on this platform.

Bring comfortable and loose clothing. You may need money to cover medications, souvenirs, personal expenses, or any other services not contracted with us. The main element to bring is the desire to change your life.

Yes, there is a small fee to reserve and secure the space with the consulting physician.

All your data will be treated with the utmost confidentiality, will not be used for commercial purposes, and will only be shared with your immediate medical team. We comply with Law 1582 of 2012 (Habeas Data).

No medical procedure is risk-free, but our highly trained staff will manage any complications that arise, and the insurance purchased for your trip will cover the details.

If you experience any alarm symptoms described by your medical professional, do not feel well, or have urgent questions, contact us immediately through the provided lines. We will evaluate the situation and define the action to be taken. If you have hired a nurse to accompany you, they will notify and activate the appropriate action route.

In medical procedures, results cannot be guaranteed. However, our health team is obligated to offer you complete and reliable information about the risks and success statistics of the service you wish to hire, so you are informed prior to your trip. During your stay, our medical and nursing staff will accompany you every step of the way to minimize the risk of complications.

Whenever you have any doubts, you can contact the WhatsApp unique line to verify the data of the person offering the service and the official payment routes.

In MedTravel we care about your comfort, that is why after defining with you the expectations of accommodation, we will present you the option that best suits your needs.

You only have to inform us of the new schedule so we can coordinate again the rest of the contracted services, such as transportation and lodging.

In case you detect errors in the data or scheduling of your flight tickets, accommodations or other services, contact your MedTravel advisor immediately.

You can hire the services you want from our portfolio, just tell your consultant what you want in your trip and he will make it happen.

You should contact your sales consultant and he will inform you of the new options and if there is any surcharge for it.

There is total freedom in the choice of the place and the professional who attends you, so you can change your professional or institution if you wish.

Through WhatsApp you can write us 24/7 and for calls from Monday to Saturday from 7am to 5pm EST.

Since the initial quotation is subject to exchange rate variations, it is valid for one week from the date of submission.

The contract will be sent to you for digital signature, in case you need this document again, you can request it through the e-mail          Contactus@medtravel.health

You can write us by WhatsApp, Instagram, or email; we will be happy to answer your questions.

• +57 (317) 513 8 523 
• contactus@medtravel.health 

medtravel.health